E-Government in Malaysia

E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies.

Electronic Government (E-Government) also known as digital government or online government which refers to the use of information and communication technology such as Wide Area Networks, the Internet, and mobile computing to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government.

There is no definitive date as to when the Malaysian e-Government initiative was launched. A possible date is 1996 following the launching of the Multimedia Super Corridor (MSC). This e-Government initiative was one of the seven (Telehealth, Multi-purpose Card, Smart School, R&D Cluster, Technopreneur Development and E-Business) flagship applications introduced to set off the development of MSC. The e-government initiative launched the country into the Information Age. it seeks to improve the convenience, accessibility, and quality of interactions with citizens and businesses.

Its implementation so far:

Under the e-government flagship, 7 main projects were identified to be the core of the e-government applicants.

Generic Office Environment (GOE)
It consists of modules namely Enterprise-wide Information Management System (EIMS), Enterprise-wide Communication Management System and Enterprise-Wide Collaboration Management System. The EIMS enables users to manage, find, retrieve and compose the information that they need in their daily operations. All three modules work together in an integrated fashion to provide the techical trabsparency for the users.

Electronic Procurement (eP)

The electronic procurement project has taken off with the introduction of ePerolehan and can be accessed at www.eperolehan.com.my. With this, all suppliers can obtain tender documents and submit bids on the Internet. Besides, the suppliers are equipped with smartcards that enable them to transact with the ePerolehan system. Furthermore, suppliers can also present their products on the Internet, revceive, manage and process purchase orders and receive payment from government agencies through the Internet.


Human REsource Management Information System (HRMIS)

It will provide single interface for government employees to perform human resource functions more effective and efficient and standardize all human resource processes for federal, state, statutory body, and local authority services. It also provide transactional functions such as leave application, loan processing, competency management, recruitment, and selection of employee.


Project Monitoring System (PMS)
The PMS is designed to provide a mechanism for monitoring the implementation of government projects throughout various government agencies and statutory bodies.


Electronic Services Delivery (eServices)
Recently, there is an e-filing application launched by Inland Revenue Board (IRB) which is self assessment system, for tax payers and companies to submit the Form "E" of "BE"through Internet to access their own tax liability in www.hasil.org.my. Besides, there are other electronic services which provided by government that allows citizens of Malaysia to engage in transactions with government and utilities payments such as telephone and electricity bill, police summons, Road and Transport Department (RTD) services such as renewal of driving license and vehicle registration in www.rilek.com.my, the public can access geberal information on their outstanding summons, make online payments to the RTD or the Police by credit card, take the driving theory tests at approved Rilek centre and pay their TNB and TM utility bills online.


Electronic Labor Exchange (ELX)
The implementation of ELX is to improve the mobilisation of human resources and optimise work force utilisation through systematic matching of job seekers to job vacancies. this would enable the Ministry of Human Resources (MOHR) to be a one-stop centre for labour market information that will be accessible to the public.


E-Syariah

The implementation of E-Syariah is to improve the quality of service in Syariah Courts. This will enhance the Islamic Affairs Department's effectiveness through better monitoring and co-ordination of its agencies and improving he managment of its 102 Syariah courts. this consists of Syariah Court Case Management System, Office Automation System, E-Syariah Portal, Syarie Lawyers Registration System and Library Management System.



Citizen's Adoption Strategies :

The implementat of e-government services will bring benefits to the public, businesses and the government itself. In order to ensure the success of e-government implementation, the governments should market their offers, improve citizen's awareness of the benefits and increase take-up of online services.

Redesigning government processes, systems, structures and developing new skills - Simplifying the navigation of and search for information and online services through the provision of a single entry point.

Designing and developing highly credible websites - ensure that the security of personal information of users are protected and will not be stolen by others for illegal purpose

E-government require Leadership - Leadership is required at the early stage of e-government project, from the political to the administrative so that e-government wil be in priority and acceptable by the public.

Educating and informing the public on the process of using the various services offered by government agencues.

Providing a platform for interactive and/or transactional government online services to be delivered to the public in a convenient and easy-to-use manner.


Related Links

www1.american.edu/initeb/ym6974a/egovernment.htm#E-Government%20Overview

www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf

www.intanbk.intan.my/psimr/editorial.htm

www.iimahd.ernet.in/egov/ifip/oct2008/sharifah-alhabshi.htm

www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf